Shipping policy

Shipping policy

Thank you for choosing Ludmie! Here's everything you need to know about our shipping process.

Order Processing
All orders are processed within 72 hours. Please note that we don't ship or deliver on weekends or holidays. If your order encounters any significant shipping delays, we'll promptly inform you via email.

Shipping Costs
We offer FREE tracked shipping on all Ludmie Heated Boots orders, to every country we ship to.

Estimated Delivery Times
* United States: 8-12 business days
* Canada: 8-15 business days
* Australia: 6-11 business days
* United Kingdom: 6-11 business days
* New Zealand: 8-15 business days
* Europe: 6-12 business days
* Rest of the world: 8-16 business days

Please note that delivery times may extend during peak holiday seasons. If you're ordering a gift for Christmas, we recommend placing your order early.

Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. Your tracking number will be active within 24 hours, allowing you to monitor your package's journey.

Frequently Asked Questions
I didn't receive my confirmation email. What should I do?
Please check your spam folder first. If you can't find it, you may have entered an incorrect email address. Contact us at contact@ludmie.com and we'll fix it for you.

What payment options do you accept?
We accept all major credit cards, PayPal and more, with a 100% secure checkout.

How can I cancel my order?
Order cancellation is available within 2 hours of placing your order. After this timeframe, you'll need to wait for delivery and follow our return process.

What if items are missing or incorrect in my order?
Contact us at contact@ludmie.com with your order number and a photo of the incorrect items. We'll ship the correct items at no extra cost.

Are the power banks shipped together with the boots?
Yes. If you add power banks to your order, they are shipped together with your boots in the same package, unless we let you know otherwise by email.

What happens if my package is lost?
Please contact our Customer Care team. After confirming with the courier that the package is lost, we'll refund your money or resend the items.

Can I change my shipping address?
Address changes are allowed within 2 hours of placing your order. Email us at contact@ludmie.com to update your information.

International Orders
We currently ship to the United States, United Kingdom, Canada, Australia, New Zealand and most European countries, including Romania. Please note that customers are responsible for any customs, duties and taxes associated with international shipments.

Returns
Ludmie offers a 30-day return policy. Please refer to our Refund Policy for detailed information.

Contact Us
Have questions? We're here to help! Email us at contact@ludmie.com and we'll respond promptly.