Refund policy

Refund policy

Thank you for shopping with Ludmie. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the following conditions must be met:

* Items must be returned within 30 days of receiving them.
* Boots must be unworn and clean, except for trying them on indoors on a clean surface, and returned in their original packaging where applicable.
* Power banks and cables must be unused, undamaged and returned in their original packaging.
* Proof of purchase or your order number may be required.
* Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
* Any complimentary physical items received with the product must also be returned in their original condition.

To start a return, please contact us at contact@ludmie.com. If your return is approved, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Bundles
If you purchased a bundle (multiple pairs and/or power bank sets) and return only part of it, your refund will be calculated based on the full price of the items you keep, so the bundle discount may no longer apply to them.

Damages or Quality Issues
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product. This includes any issue with the heating function or the power banks.
To help us resolve the issue quickly, please email contact@ludmie.com with your order number and clear photos or videos showing the issue.

Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including boots that show signs of outdoor wear, stains or odors, and power banks that have been used, opened from sealed packaging or damaged.
Please contact us at contact@ludmie.com if you have questions about whether your specific item is eligible for return.
Gift cards are non-returnable and non-refundable.

Sale Items
Unless clearly marked as Final Sale, discounted or sale items are eligible for return under the same conditions outlined in this policy.

Final Sale
Items clearly marked as Final Sale at the time of purchase are not eligible for returns or refunds.
If you experience an issue with a Final Sale item, please contact us at contact@ludmie.com, and our customer support team will assist you.

Exchanges
The fastest way to exchange an item is to contact us at contact@ludmie.com. Once your exchange request is approved, our team will provide you with the next steps.
Exchanges are subject to product availability.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@ludmie.com.

Contact:
contact@ludmie.com